Track and manage everything that’s happening in your service centre. Get complete visibility of real-time issues & past performance. Simplify to get the clarity to see and the power to act.
Give team leaders the tools to be proactive managers rather than fire-fighters. Let Service Directors see activity costs and the data to implement lean & six sigma so improvements stick.
Create standard services and choose purposeful variations where customers need them. Enate clients deploy new services to their new customers in hours.
Let your people concentrate on delivering service while enate handles the tracking and control for them. Robotic process control seamlessly co-ordinates activity across your other systems and automates many manual activities.
Help your team deliver instant responses to customers. Enate takes control of all inbound & outbound communications, giving you a single view of your interactions. Enate allows customers to access services on the device they choose – fast.
Superfast Set Up
With enate’s proven case management solutions, you can be delivering service to new clients within hours.
Give employees intuitive online self service access & world-class knowledge to answer their questions.
Enate’s software is used by some of the biggest names in Shared Services & Outsourcing.
Want to talk Simplification? Get in touch with us to see how we can help you.
Enate partners with best in class companies to help deliver the best service to you.
Enate has partnered with Tableau, the world’s leading data visualisation and BI tool, to create our Enate Dashboarding solution. This makes playing with data and answering questions child’s play, allowing managers to identify problems and improvements based on the rich data enate makes available.
Enate Knowledge has been created in partnership with from Transversal, the world leaders in contextual knowledge for HR service delivery. Powered by the revolutionary PrescienceTM knowledge engine, enate Knowledge provides amazing natural language searching capabilities to better predict users’ needs.